After many decades to wait for receiving a cashier will be just 10 minutes. Client will be able to serve even the bank manager. The largest bank of Russia has launched a program code-named "Ocheredey.net. This project will help reduce the waiting time receiving bank officer at peak hours the load - up to 15 minutes, and at the usual time - up to 10 minutes. This task was set by the head of a credit institution, German Gref. Its execution leaves a lot of time: this figure should be achieved in 80% of urban bank branches only to the beginning of 2012. According to Vedomosti, currently customers of the bank at high load office reception waiting for 30-40 minutes, and at the usual time - no more than 20 minutes. A number of activities can reduce the data nasty intervals of 15 and 8 minutes respectively. During peak hours the load on working with customers to be thrown all forces office. If required, the service people should be and the head of the department. Yet the desire for short bursts will be supported by financial motivation: the goal is reached the bank's employees will receive an additional half-prize. Very soon to fight the queues will be connected and the latest technology: to make a bank transaction clients can with a Tablet PC to use that will offer specific promoters. This summer the International Association of Service Providers "measured the amount of time spent in queues, people in 18 countries. According to estimates, Russians are in the queue at the post office - 15.2 min., In store, it takes 5.8 min. And in the bank - only 9 minutes.
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