Home Credit Bank "informs about the launch of a new service online customer support -« HOME Chat. The new service will allow visitors to the website of the bank www.homecredit.ru around the clock to get qualified consultations of experts of the Bank on any questions, product or service in real time. In addition, for the convenience of visitors to the full text on-line consultation on request can be sent to personal e-mail client. «HOME chat is very similar to familiar to many program ICQ - that is part of the bank with the client communicates a bank clerk in the on-line. This is a fundamental difference between this service from the standard "nonliving" categories "question and answer, on which the client has to wait for an answer for a long time. Enhancing the efficiency of communication between the customer and the bank is one of the priorities of customer service. Our online audience is growing. The introduction of such value-added services as «HOME chat" will allow us to, to reduce the load on the contact center and improve the quality of our services, "- says Peter Shulakov, chief operating officer of the bank. To identify a visitor in «HOME chatting" you must enter the name and email address. To date, the service is running in test mode - it will run from 09.00 to 18.00. In the near future «HOME chat" will work around the clock. To date, the bank is a full-scale work to improve customer service. The bank opened all channels of communication: their questions and opinions of the bank's customers can leave the site, by telephone at the office and even at the point of service in the store, and send it by mail. Each application is analyzed and its results were revised services. Since April 2010 customers can track the stages of the internal investigation of its circulation by sms. Reference: "Home Credit and Finance Bank» [Moody's Ba3/NP/D-, S & P B + / B] - one of the leaders of the Russian retail banking market with a market share of consumer loans about 28%, credit cards - 7,2% as on March 31, 2010. Home Credit Bank offers its customers a wide variety of loan products with different conditions. Products are presented in more than 33 thousand partner stores in 1200 cities in Russia. Bank's regional network consists of 82 offices, 181 branches and 251 ATMs in Russia as of March 31, 2010.
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