How do you assess the current situation in the lending market, including the consumer? The current situation in the lending market, we can evaluate only through the prism of trends in the market of debt repayment and general economic situation in the country. The economic situation in the country can not actively develop the market of credit (high interest rates), although some banks are seeking opportunities and are actively lending policy, even in this difficult time. In addition, banks have tightened their requirements for scoring systems, are actively implementing a system of risk assessment. This applies to both consumer credit and other programs of lending to individuals, as well as lending to small and medium-sized businesses. Such approaches, of course, will bear fruit in the medium-term loans will be lower, but bad loans will also become smaller. According to our estimates, the underlying trend in the lending market - improving the quality of loans issued. What is the amount of overdue debt, according to your estimates, there has accumulated on the balance sheets of Russian Banks? What percentage of them - individuals? What do you think, what percentage of the total outstanding debt will not be able to return or account for which is highly unlikely? According to the Central Bank of Russia the share of arrears in the amount of loans granted to non-financial institutions increased from 1% on 1 September 2008 to 3,1% on March 1, 2009. The share of overdue loans in the amount of loans granted to the population increased from 3,2% to 1 September 2008 to 4,4% on March 1, 2009. As pointed out by 20 Congress ARB Bank of Russia Chairman SM Ignatieff all known forecasts of growth of overdue debts based on an extrapolation of past years. Implicitly assumed that the financial situation of the real sector will continue to deteriorate. However, recent data on the state of our economy show positive trends in its development. Since the level of outstanding debt is directly dependent on the financial situation in the real economy, then any forecast in this situation becomes a matter of ungrateful. Many analysts predict the collapse of the banking system of Russia in connection with a massive debt defaults. Do you agree with such pessimistic forecasts? We are familiar with the various assessments of the situation in the banking sector, from the most pessimistic points of view to the bright prospects. However, we see that the truth is somewhere in between. Problems did exist, but the collapse of the banking system should not be expected. In our view, the Government in this crisis period, pays great attention to the banking sector and the economy of Russia as a whole. Normalization of the situation in the economy (the first signs of normalization has already appeared, went to investments in the economy), immediately affect the solvency of the population in the country, massive debt defaults should not wait. What laws are now managed collection activities in Russia? What legal issues are in this area? We do not have a separate law regulating collection agencies. We are guided by the Civil Code, as well as all the laws of the Russian Federation that regulate the decision of debt disputes. Legal problems that occur in our work, not systemic in nature and relate to real consideration of a case of debt repayment problem. What is and what is not entitled to make a representative collection agency? The fact is that the media confused the two concepts - namely, actions that collection agencies can do their own (within the legal field) and actions being undertaken by law enforcement agencies, the Marshals Service. Collection agency under contract and power of attorney, such as a bank, represents its interests, thus may submit applications on behalf of law enforcement agencies, the Marshals Service and the courts. For example, the prohibition of all waves traveling abroad may be subject to the bailiff (if already initiated enforcement proceedings) at the request of the collection agency. Collection agency at all stages of its activities (pre-penalty, filing cases in courts, support enforcement) can not threaten life, health, preservation of the debtor's property and so on, then there can not violate the boundaries established by the Penal and Civil Code. As a collection agency interacts with the bailiffs and law enforcement agencies? Return of bad debts - is a complex and stage process, where at each stage is the dominant one or another structure associated with debt repayment. So, in the chain of debt repayment have stages where the dominant role played by law enforcement agencies and the Marshals Service. We have established clear rules in conjunction with police and bailiffs, which are based on a statutory basis. Legislation regulates the level of competencies of each participant in the process of debt recovery, in all its phases. Work within the legal field - this is the main distinguishing feature of a reliable collection company. Another thing is that in the collection business as long as there is no profile of its law defining the legislative level of competencies of the entire reservoir. Work on the development of such a law is conducted, and we are confident that such a law would soon be adopted. How to distinguish a collector working for the law of "black" collector or just a scam? Specialist who is a member of trips to problem borrowers should have documents confirming their identity (passport), some collection agencies give their employees permits are valid only in the presence of a passport. You must have a reservoir of power of attorney that confirms that a representative of this particular collection agency is authorized to demand payment of the debt. You must have a sewer contract, which implies that it is this collection agency bank instructed to represent him. Finally, the documents showing that the bank has a contract with the debtor that is not executed. Can be presented and copies of documents confirming the right of recovery, but the borrower always has the right to require original documents. How serious is the problem now is working on collection market unprofessional agencies and agencies with criminal methods vyshibaniya debt? In our view such an approach is not very correct, the fact is that to work with problem loans of the banking sector, a collection agency is accredited (which in itself is a procedure for checking the collection agency), there were ratings of collection agencies, directories, analytics analysis collection market. That is, the market of collection services has become a public and discussed. A large number of companies have already proven time and the real work of his right to represent the collector community in the market. Business entities in the choice of debt collection companies also organize a range of verification activities, both in terms of security and in terms of assessing the effectiveness of the return of receivables. In our opinion, criminal methods "vyshibaniya" debt now - it's a myth from the distant past. Now continuing emergence of a civilized market of collection services, and the mention of iron and solders causes one to smile. How serious the consequences would be for the bank's reputation (customer agencies) working methods of its partner - the collection agency? In the market were instances when clients subsequently regretted that contact is not with those "agencies? In our opinion, the reputation of the bank should not depend on the work of the collection agency, because of the collection agency has its own reputation risks. Between the bank and collection agency, there are legal relations (a treaty of cession, the agency agreement), which define their partnership in the sphere of bank secrecy, as the rights and obligations of the parties in the collection of debts. The bank always has the right to choose any other collection agency, has the right to host the event, which could confirm the effectiveness of a particular agency (conduct a "pilot" project). With regard to working methods, we are confident that the "illegal" methods of the collectors - this is an exception to the rule. And it is very sad when the exceptional cases in the work of collection agencies are projected on all the collector community. It has become fashionable phenomenon in the information sources to occupy the position of the borrower's problem, and collection agencies provide Cerberus, who are willing to take the latter. As correctly on your mind, choose a collection agency? When you select a collection agency, we would recommend an assessment of available information about the company. Information for the evaluation can be divided into two separate blocks. The first block - evaluation of publicly available information about the collection agency (the publicity of the collection agency, the availability of the site, how old is the company in the market of collection services, the availability of a regional network, the presence of negative information in the information publications). The second unit - assessment required from the collection agency information (constituent documents, customer reviews, cost of services, characteristics and experience of the agency's top managers, market share, the amount of debt in the work, the effectiveness of return on various problematic products, the number of employees working at the agency, the availability of specialized software). It is believed that with each passing day the share of so-called "good" debt in the market is rapidly decreasing and the share of "bad" increased. Do you agree with this opinion? Perhaps this is acceptable. The fact is that since about August 2008 the banking sector has reduced the lending rates, and this naturally affected the quality of "debt" of portfolios. "Good" debt market has become less and the proportion of "bad" increased significantly. What kind of customers you have than banks normally work with? Bureau to address the financial dispute has successfully cooperated with the insurance, leasing, telecommunications companies, as well as assisting in the return of the problem of accounts receivable the real sector of the economy. Where should apply to the borrower, if the collector is clearly violating the law? Are there any community organizations or other associations, legislative bodies, which can assist in such situations? If so happens, then you need only contact the police. Today we face a serious crisis. The number of all types of loans issued has dropped significantly. Smaller loans - less debt?! In light of this, what are the prospects for the collector market in Russia? History collection business in Russia remembers its active development, which coincided with the phase of the development of consumer lending in Russia. A large number of collection agencies have achieved great results and gained its market position at this time. Technology created by debt repayment individuals can easily be replicated and complemented by international experience. But now the situation has changed and leading collection companies are forced to expand the range of services. In our opinion, the main trend of the market of collection services will become - the return of debts in the banking sector lending to small and medium-sized businesses, as well as the return of overdue accounts receivable companies in the real sector of the economy.
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