Professional agencies in their work using only civilized methods of work

How do you assess the current situation in the lending market, including the consumer? On April 1, 2009 the volume of lending to individuals, according to Central Bank, amounted to 3.871 trillion rubles. This figure does not change for about six months, more than that he is somewhat reduced. This is due to the fact that many banks have temporarily stopped lending program, particularly the auto-lending and consumer loans for long terms, and mortgage lending altogether discontinued in some banks. Also, most banks have already announced the tightening of requirements for potential borrowers. Taken together, leads to a significant slowdown in growth of the retail loan portfolio. What is the amount of overdue debt, according to your estimates, there has accumulated on the balance sheets of Russian Banks? What percentage of them - individuals? What do you think, what percentage of the total outstanding debt will not be able to return or account for which is highly unlikely? The volume of overdue loans to individuals is increasing. On April 1, 2009, he was, according to CBR, 182.1 billion rubles. In this case, if on February 1, 2009 the total debt of individuals for the first time exceeded the level of 4% to 4.05%, then on 1 April 2009 this figure has already reached 4.7%. Only during the first month of 2009 the volume of arrears increased more than 10%, and by March 1 increase over two months has totaled 17.5%. According to our estimates the share of overdue retail loans in bank portfolios will be at least 10% by the end of 2009. Some market experts predict that the amount of debt could be between 15-20% to 30%. However, this scenario seems overly pessimistic. Many analysts predict the collapse of the banking system of Russia in connection with a massive debt defaults. Do you agree with such pessimistic forecasts? Indeed, many analysts predict that rates of arrears could reach the end of the year and 20-30%. We have such a development seems very pessimistic. Properly organized credit policy, which includes working with troubled assets, in each organization will keep under review the performance of delay and recover from the crisis with the smaller losses. What laws are now managed collection activities in Russia? What legal issues are in this area? In its work, professional collection agencies are guided by the current legislation, namely the Civil Code. In addition to the Civil Code, we use the federal law "On personal data" and the Federal Law "On Commercial Secrets". When carrying out actions to recover the debt we are guided by the Civil Procedure Code, the Arbitration Procedural Code, the Federal Law "On Enforcement Proceedings, and Federal Law" On Insolvency (Bankruptcy). Law on debt collection activities have not yet adopted, and this means that the concept of "collection activities" is still nowhere to be spelled out in law, principles of action and responsibility are also nowhere to be fixed, and this creates an inconsistency on the part of market participants. Currently, members of the professional community is actively working to create a separate law on collection activities. In early March, the National Association of Professional Collection Agencies (NAPC) announced its version of the bill on collection activities. Sequoia Credit Consolidation "is a member of the association and was directly involved in the development of this bill. In April 2009, was a bill prepared by the Mayor of the Russian Federation. All of this suggests that the adoption of the law is relevant, and market participants are actively involved in this process. However, for the speedy enactment of the collection activity is necessary to unite efforts of all developers, NACP, a committee of the ARB for collection activities and MER. Convergence of views on all sides will work out a common bill, which will equally consider the interests of all parties involved - borrowers, lenders and collectors. What is and what is not entitled to make a representative collection agency? The main objective of the reservoir - is conducting telephone or personal negotiations with the debtor to repay the debt. Collector advises the debtor, said the amount and causes of debt and tries to convince him of the need to repay debt. The collector has no right to use illegal methods to humiliate or demean the debtor, enter it in confusion about the amount of debt, as well as disturb the debtor during the night from 23:00 to 06:00. Manifold can work with duty at all stages (pre-trial, trial, at the stage of enforcement proceedings), but it only has the authority to negotiate on behalf of the lender. Such authority, such as a bailiff (enter the apartment to the debtor's property to arrest, etc.) he has not. As a collection agency interacts with the bailiffs and law enforcement agencies? As already noted above, the collection agency can operate at the stage of enforcement proceedings and to promote a more effective flow of the process through constant interaction with the SCF. It can help to ensure that ruling was quickly enforced, since they are often held for months until, until it actually comes into force. How to distinguish a collector working for the law of "black" collector or just a scam? Collection agencies are divided into professional, which operate only within the law, and the so-called "black or gray, collection agencies, which, in fact, have no relation to the profession to collect overdue debts. Of course, incorrect operation of such companies denigrates the reputation of professional debt collection community. It is therefore important to have clear criteria to determine how to collection activities, and those companies that implement it. Professional agencies in their work using only civilized methods. Hallmarks of a professional collection agency are well-developed infrastructure, availability of a certain pool of loyal customers and their recommendations, substantial experience in the debt market, the availability of specialized IT security policy on information security, clearly built up business processes, how to negotiate, allow a maximum effectiveness of penalties, etc. How serious is the problem now is working on collection market unprofessional agencies and agencies with criminal methods vyshibaniya debt? Such statistics, our agency does not conduct. We can say that, according to open sources in Russia there are now some 600 collection agencies. Large agencies in the market about 10. How serious the consequences would be for the bank's reputation (customer agencies) working methods of its partner - the collection agency? In the market were instances when clients subsequently regretted that contact is not with those "agencies? (Specific names of companies lead, of course, do not, suffice it to say that such examples are, perhaps, to tell what mistake that agency) if its work with debtors debt collection agencies use unethical methods of work, certainly it will affect the reputation of the lender the eyes of his clients and a reputation for its creditors, usually very much value. That's why serious players are always very careful approach to choosing a future partner to whom they give the work its distressed debt. In our practice, we once faced with a situation where the client is offered to us to use such methods, which in our opinion does not conform to standards of ethics and morality that apply in our company. From cooperation with this client we refused. As correctly on your mind, choose a collection agency? When you select a partner collection agency are all very important: and the life of the company in the market, and reputation, and specialization of the selected agencies, and the terms of cooperation, and more. When the bank decides to cooperate with the collection agency, it is primarily guided by considerations of personal gain, that is, profits from the collaboration. Today, many banks already understand that when dealing with collectors need to look not at the commission, and the efficiency of the agency, ie, actual amount of recovery and its net profit from this cooperation. The fact that a higher percentage of commission allows the agency to more thoroughly and with a wider range of methods of study resulting portfolio, which, of course, leads to an increase in "clean" recovery for the client. It is very important to understand that for the commission of the collection agency is a costly infrastructure, which allows you to maintain a high level of foreclosure. The higher the quality of the elaboration of the portfolio, the more debt the agency returns to the client. What is the volume now in collection market? To date, the market for collection services has reached the order of 85-90 billion rubles (according to NAPC). Estimate the number of debtors is very difficult. Need to understand that the debtors are not only those who have a delinquent loan from a bank. A large percentage of debtors are, for example, those citizens who are in arrears for utilities, non-payments for mobile communication, the Internet, the debt for an unpaid fine, and so on. And accordingly, if we take into account all of the debtors, their number is sufficiently large. It is believed that with each passing day the share of so-called "good" debt in the market is rapidly decreasing and the share of "bad" increased. Do you agree with this opinion? Now, analyzing the quality of the newly transmitted to us in the work of the portfolios we see the following: on the one hand, we are increasingly being transferred to "fresh" debt (ie relatively short period of delay), on the other hand, the intensity of the elaboration of such portfolios has also increased . In addition, the crisis has decreased and the solvency of the population, so the beginning of the year we are seeing an increase in terms of the debt if earlier it was 3-4 months, now increased to 6-7 months. What kind of customers you have than banks normally work with? In addition to the banks services of collection agencies are actively using leasing, factoring, network, retail and telecommunications companies, utilities and other organizations who have problems with accounts receivable. Where should apply to the borrower, if the collector is clearly violating the law? Are there any community organizations or other associations, legislative bodies, which can assist in such situations? Specialists professional collection agencies always act within the law and behave correctly with respect to the debtor. The main method of their work - the civilized negotiations, during which they help the debtor to find a solution to their situation. If the debtor still faces rough treatment in his address, we can recommend him to report this fact to the creditor or file a complaint with the National Association of Professional Collection Agencies (NAPC). Specialists NAPCA carefully consider each treatment, bind to the lender and / or collection agency, whose staff will interact properly with the debtor, and report the latest on the outcome of the proceedings. Abuse in NAPCA, please visit the association - www.napca.ru. Today we face a serious crisis. The number of all types of loans issued has dropped significantly. Smaller loans - less debt?! In light of this, what are the prospects for collection market in Russia? In terms of trends and prospects, then 2009 is likely to be the most difficult market for debt collection, but it can also be the most interesting and revealing. One of the main causes of possible complications - a risk reduction of the solvency of the population. This risk is associated with both lower income borrowers, and increasing consumer prices. In this part of the collection market experts say is likely to reduce the end of 2009 amounts to a debt collection agency debt by slowing down since late 2008 - in the first half of 2009. rates of lending to households. After Market Debt Collection is always with some delay reflects the trends of the banking sector. However, analysts said Sequoia Credit Consolidation, agency scheme by which banks transfer debt collectors to recover without the assignment of claims, has a definite potential for development. Large amounts of debt are still on banks' books. On loans in 2008 and earlier, due to possible deterioration in the solvency of borrowers may also experience the delay. Therefore, lenders will be forced to work very closely with the bad debts in order to survive in a crisis and an acute shortage of available funds. Thus, the services outsourced collection will remain in demand, which, however, will require the collectors themselves highly professional work in the same fall of the debtor's solvency. A crucial role in collection business will play expense management and cost optimization of business processes.